1. Introduction
AncoraThemes (website URL: https://ancorathemes.com/) appreciates your business and trust. We are a Cyprus-based company that creates products to enhance your website-building experience. Please read this Privacy Policy and provide consent to both documents in order to be granted permission to use our services.
2. Date Collected
Data Storage Location
We are a Cyprus-based company that operates web servers hosted in Germany. Our hosting provider, Hetzner Online GmbH, adheres to the EU-U.S. “Privacy Shield,” ensuring that your data is securely stored and GDPR-compliant. For more information on Hetzner Online GmbH’s privacy policy, please see here: Hetzner Data Privacy Policy
Registration Data
If you register on our website, we store your chosen username, your email address, and any additional personal information you add to your user profile. You can view, edit, or delete your personal information at any time (except for changing your username). Website administrators can also view and edit this information.
Purchase Data
To receive product support, you must have one or more Envato/AncoraThemes purchase codes on our website. These purchase codes will be stored along with support expiration dates and your user data. This is necessary for us to provide you with downloads, product support, and other customer services.
Support Data
If you have registered on our website and have a valid support account, you can submit support tickets to request assistance. Support form submissions are sent to our third-party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent each time you want to create a new support ticket. Ticksy complies with the EU/US “Privacy Shield,” and you can view their privacy policy here: Ticksy Privacy Policy.
Comments
When you leave comments on the website, we collect the information shown in the comment form, as well as your IP address and browser user agent string, to help detect spam.
Contact Form
Information submitted through the contact form on our website is sent to our company email, which is hosted by Zoho. Zoho complies with the EU-U.S. Privacy Shield framework, and you can find more information about this here: Zoho Privacy Policy.
These submissions are kept solely for customer service purposes; they are never used for marketing purposes or shared with third parties.
Google Analytics
We use Google Analytics on our site to generate anonymous reports on site usage. Therefore, no personalized data is stored. If you would like to opt out of Google Analytics tracking your behavior on our website, please use this link: Google Analytics Opt-out.
Examples of How Personal Data Is Used
We use your personal information in the following cases:
- Verification/identification of the user while using the website;
- Providing Technical Assistance;
- Sending updates to our users with important information to keep them informed about news and changes;
- Monitoring account activity to prevent fraudulent transactions and ensure security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Ensure that overall operations and administrative functions run smoothly.
3. Embedded Content
Pages on this site may include embedded content, such as YouTube videos. Embedded content from other websites behaves exactly as if you were visiting that other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below is a list of the services we use:YouTube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies, over which we have no control. No cookies from YouTube are installed, and your IP address is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies—small text files that are stored on your device to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third-party applications such as Google Analytics. Cookies are generally used to improve your browsing experience. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We recommend consulting your browser’s help section.
Essential Cookies (all site visitors)
- cfduid: Is used by our CloudFlare CDN to identify individual clients behind a shared IP address and apply security settings on a per-client basis. For more information on privacy, see the CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Essential Cookies (Additional for Logged-in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, for password authentication, and for user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure that cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number at the end is your unique user ID from the users database table. This is used to customize your view of the admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access to Your Data
If you are not a registered user of our site, there is no personal information about you that we can store or view.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters, when they need to obtain information about client accounts and access (in order to provide support).
6. Third-Party Access to Your Data
We do not share your data with third parties in a way that reveals any of your personal information, such as your email address, name, etc. The only exceptions to this rule are partners with whom we must share limited data in order to provide the services you expect from us. Please see below:Envato Pty Ltd
To validate your purchase and retrieve your purchase information regarding licenses for this theme, we send the tokens and purchase keys you provided to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the information you explicitly provide and consent to having stored when you create a support ticket. Ticksy complies with the EU/US “Privacy Shield,” and you can view their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data
When you submit a support ticket or a comment, its metadata is retained until (if) you ask us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time (except for changing your username). Website administrators can also view and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our users' communications with the servers so that personally identifiable information cannot be intercepted or stolen by unauthorized third parties.
In the event of a data breach, system administrators will immediately take all necessary steps to ensure system integrity, will contact affected users, and will attempt to reset passwords if necessary.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we hold, including any additional data you have provided to us.
You can also request that we delete any of the personal data we have stored. This does not include any data we are required to retain for administrative, legal, or security purposes. In short, we cannot delete data that is essential for you to remain an active customer (i.e., basic account information such as an email address).
If you wish to have all of your data deleted, we will no longer be able to provide you with any support or other product-related services.
GDPR Rights
Your privacy is critically important to us. As we move forward with the GDPR, we aim to comply with its standards. AncoraThemes allows residents of the European Union to use its Service. Therefore, it is AncoraThemes’ intent to comply with the European General Data Protection Regulation. For more details, please see here: EU GDPR Information Portal.
10. Third-Party Websites
AncoraThemes may post links to third-party websites on this website. These third-party websites are not screened by AncoraThemes for privacy or security compliance, and you release us from any liability for the conduct of these third-party websites.
All social media sharing links—whether displayed as text links or social media icons—do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, along with any other policies in effect and any amendments thereto, does not create rights enforceable by third parties or require the disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third-party website. Please review the privacy policy and terms of service for each site you visit through third-party links.
11. Disclosure of Your Data for Legal Purposes
At times, it may become necessary or desirable for AncoraThemes, for legal purposes, to disclose your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may choose to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you and disclose your information to third parties where we believe it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any liability for damages that may arise from or relate to the disclosure of your information in response to a request from law enforcement agencies or private litigants.
Any disclosure of personal data for legal purposes will only be made in accordance with the laws of the country where you reside.